Server crash
CommonKitchen.com was offline for a few hours on Wednesday night and Thursday morning. Our server had hardware problems which took several hours to resolve.
As a small company, we’re obliged to rent server space, rather than owning our own hardware. This has advantages–for example, a hardware failure doesn’t require us to purchase expensive new equipment–but it also means that our server is in Dallas, while we’re outside Boston. We have to rely on our hosting company to fix certain problems for us, and while their support is generally excellent, miracles (like e.g. swapping entire hard disks into new servers) take a few hours.
We’re taking steps to minimize our downtime during events like this, but the technical details are really outside the scope of this blog, so we’ll explain them in a more technical post elsewhere.
Leave a Reply
You must be logged in to post a comment.